{
  "name": "Customer Support Router",
  "nodes": [
    {
      "parameters": {},
      "name": "Run Workflow",
      "type": "n8n-nodes-base.manualTrigger",
      "typeVersion": 1,
      "position": [
        240,
        384
      ]
    },
    {
      "parameters": {
        "jsCode": "const messages = [\n  \"I want to close my account and get my money back\",\n  \"My card was stolen at the ATM last night\",\n  \"My card is about to expire, how do I renew it?\",\n  \"How do I set up Apple Pay?\",\n  \"I lost my debit card, please block it immediately\",\n  \"What currencies does the app support?\",\n  \"Someone made a charge I dont recognize\",\n  \"I need to cancel everything and switch banks\"\n];\nconst pick = messages[Math.floor(Math.random() * messages.length)];\nreturn [{ json: { message: pick } }];"
      },
      "name": "Customer Message",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        464,
        384
      ]
    },
    {
      "parameters": {
        "task": "banking77",
        "text": "={{ $json.message }}",
        "options": {}
      },
      "name": "Jeffy Classify",
      "type": "CUSTOM.jeffy",
      "typeVersion": 1,
      "position": [
        704,
        384
      ],
      "credentials": {
        "jeffyApi": {
          "id": "",
          "name": "Jeffy API"
        }
      }
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "strict",
            "version": 2
          },
          "conditions": [
            {
              "leftValue": "={{ $json.label }}",
              "rightValue": "terminate_account",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "id": "a8cf166d-d808-4a0d-b6e2-a18ba4e1ec93"
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "name": "Account Closure?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
        944,
        384
      ]
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {
              "id": "a1",
              "name": "department",
              "type": "string",
              "value": "\ud83d\udd34 Retention Team"
            },
            {
              "id": "a2",
              "name": "priority",
              "type": "string",
              "value": "high"
            },
            {
              "id": "a3",
              "name": "action",
              "type": "string",
              "value": "Escalate to retention specialist"
            },
            {
              "id": "a4",
              "name": "classified_as",
              "type": "string",
              "value": "={{ $json.label }}"
            },
            {
              "id": "a5",
              "name": "confidence",
              "type": "string",
              "value": "={{ Math.round($json.confidence * 100) + \"%\" }}"
            }
          ]
        },
        "options": {}
      },
      "name": "\u2192 Retention Team",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [
        1200,
        272
      ]
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "strict",
            "version": 1
          },
          "conditions": [
            {
              "leftValue": "={{ $json.label }}",
              "rightValue": "lost_or_stolen",
              "operator": {
                "type": "string",
                "operation": "contains"
              }
            }
          ],
          "combinator": "or"
        },
        "options": {}
      },
      "name": "Lost/Stolen?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
        1200,
        512
      ]
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {
              "id": "b1",
              "name": "department",
              "type": "string",
              "value": "\ud83d\udfe0 Urgent Support"
            },
            {
              "id": "b2",
              "name": "priority",
              "type": "string",
              "value": "critical"
            },
            {
              "id": "b3",
              "name": "action",
              "type": "string",
              "value": "Block card immediately"
            },
            {
              "id": "b4",
              "name": "classified_as",
              "type": "string",
              "value": "={{ $json.label }}"
            },
            {
              "id": "b5",
              "name": "confidence",
              "type": "string",
              "value": "={{ Math.round($json.confidence * 100) + \"%\" }}"
            }
          ]
        },
        "options": {}
      },
      "name": "\u2192 Urgent Support",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [
        1472,
        384
      ]
    },
    {
      "parameters": {
        "assignments": {
          "assignments": [
            {
              "id": "d1",
              "name": "department",
              "type": "string",
              "value": "\ud83d\udfe2 General Support"
            },
            {
              "id": "d2",
              "name": "priority",
              "type": "string",
              "value": "normal"
            },
            {
              "id": "d3",
              "name": "action",
              "type": "string",
              "value": "Add to support queue"
            },
            {
              "id": "d4",
              "name": "classified_as",
              "type": "string",
              "value": "={{ $json.label }}"
            },
            {
              "id": "d5",
              "name": "confidence",
              "type": "string",
              "value": "={{ Math.round($json.confidence * 100) + \"%\" }}"
            }
          ]
        },
        "options": {}
      },
      "name": "\u2192 General Support",
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [
        1472,
        624
      ]
    }
  ],
  "connections": {
    "Run Workflow": {
      "main": [
        [
          {
            "node": "Customer Message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Customer Message": {
      "main": [
        [
          {
            "node": "Jeffy Classify",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Jeffy Classify": {
      "main": [
        [
          {
            "node": "Account Closure?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Account Closure?": {
      "main": [
        [
          {
            "node": "\u2192 Retention Team",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Lost/Stolen?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Lost/Stolen?": {
      "main": [
        [
          {
            "node": "\u2192 Urgent Support",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "\u2192 General Support",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1",
    "binaryMode": "separate"
  }
}